Frequently Asked Questions
What are the payment methods?
  • Credit card
  • Debit card
  • PSE
  • Efecty
  • PayPal

You can also make your purchase and payment directly via WhatsApp; we accept payments via Nu, Nequi, Daviplata, or Bancolombia.
How can I find out my size?

You can find the size guide in each product description. If you have any questions, you can write to us in the bubble on the right or send us a DM on Instagram (@ordencol).
How long will it take for my order to arrive?

If your product is listed as available in stock, you will receive it nationally within two (2) to six (6) business days and internationally within six (6) to fifteen (15) business days.

Please note that we handle limited quantities, so if your garment is not in stock, it will be made especially for you upon request. Our delivery time is 15 to 30 business days, depending on the quantity of garments and the complexity of your design. Once ready, shipping times within the country vary between two and six business days, and international shipping between six and fifteen business days.
What coverage do the shipments have?

We offer national and international shipping.

You can calculate the cost of your domestic shipping at checkout. For international shipping, we recommend placing your order directly via WhatsApp .
Where are we located?

You can place your orders online or find some of our garments in our showroom located in northern Bogotá. To visit us, be sure to schedule an appointment: bit.ly/3WupE3I
How can I be sure that my order will actually arrive?

Please ensure the shipping address is correct. You have enough space to enter all the details (e.g., country, city, building name, apartment, neighborhood, etc.) to guarantee that the package arrives at the correct address.

If for any reason you want to change the shipping address, you can contact us.
Are exchanges accepted?

We only accept exchanges on basic, non-personalized garments . If you require an exchange, please contact us to provide the return address. Once we receive and verify the garment's condition, we will contact you to process the exchange.

If you're returning the item because you didn't like it or it didn't work for you, you pay the shipping costs. If we made a mistake or there was an error, we'll pay for the shipping.

In any case, please note that you have eight ( 8 ) business days after receiving the product. After this time, no exchanges will be accepted.

Please note that refunds are not given and discounted products cannot be exchanged.
How do they produce their garments?

We investigate! We ask ourselves questions like: What's in use, what's failing, what's most comfortable, what does it look like? etc.

We test! We design and conduct various tests: design, comfort, quality, etc. Once we're satisfied with the designs, we add them to the catalog so you can choose the one you like best and decide whether to personalize it or not.

We work with different workshops to deliver as quickly as possible and ensure that our suppliers meet our quality standards. They make sure all our ideas work and become a reality.

Being a small team, we don't produce large quantities, and what we do produce is made with so, so, so much love ♡